CHICAGO -- Few restaurants or retail businesses can afford to shy away from nearly 20 percent of their potential customers, particularly in this economy. Yet consumers with physical or developmental disabilities -- who spend an estimated $175 billion a year -- aren't always served with respect or understanding.
"A lot of businesses don't look at people with disabilities as a marketplace," said JJ Hanley, founder of jjslist, a website that rates how local businesses accommodate what is the fastest-growing minority in the country. "There is true value in making their workplaces flexible and respectful of people with disabilities."
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